Privacy Policy

Last updated: June 10, 2025

1. Introduction
Mill Bay Fire Department (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect your information when you visit mbfd.ca, in accordance with BC’s Freedom of Information and Protection of Privacy Act (FIPPA).

2. Information We Collect
Automatically Collected Data: We gather aggregated analytics—your IP address, browser/device type, visited pages, timestamps—via server logs and/or Google Analytics. This data helps us improve site functionality and does not identify you personally.
Volunteered Information: If you choose to submit inquiries, feedback, or service requests via online forms, we may collect your name, email, phone number, and message details.

3. Why We Collect It
Enhance website performance and user experience.
Respond to your inquiries or requests.
Support community outreach and education initiatives.
Fulfill legal obligations (e.g., responding to FOI requests, emergency notices).

4. Legal Authority & Consent
Collection and use of your information is authorized under FIPPA for public sector operations. By submitting personal data through our site, you consent to the purposes described herein.

5. Disclosure of Your Information
We do not sell or trade personal data. Disclosure is limited to:
Government or legal authorities, if required by law.
Third-party service providers (e.g., website host, analytics), under confidentiality agreements.

6. Cookies & Tracking
We use necessary cookies and may use analytics cookies to track site usage. These do not identify you. You can disable cookies via your browser settings, though some site features may be affected.

7. Data Security & Retention
We employ SSL, secure servers, access controls, and staff training to protect your information. Data is retained only as necessary for stated purposes, in alignment with FIPPA retention schedules. Obsolete data is securely destroyed.

8. Your Rights
You have the right to:
Access and correct your personal information held by us.
Request details of how your information was used or disclosed.
File a privacy complaint with us or with BC’s Information & Privacy Commissioner.

Contact our Privacy Officer:
Mill Bay Fire Department
privacy@mbfd.ca | 250-743-5563 | 2675 Lodgepole Rd, Mill Bay, BC, V8H 1B1

Policy Updates
This policy may be revised as needed. The “Last updated” date will reflect any changes. We encourage you to review this page periodically.